WhatsApp has announced the development of a new AI-powered feature designed to help businesses manage customer interactions ...

Will Cathcart, head of Meta's subsidiary, announced the launch of WhatsApp channels with subscriptions and advertising. He ...

Sobot, a leading AI customer contact solution provider, unveiled its "AI-First" strategy at a media launch event this month.

A growing number of chief execs believe their businesses have lost the point of marketing, according to a McKinsey report ...

Global cloud communications platform Infobip today announced its Conversational Experience Orchestration Platform (CXOP) — a ...

FlySafair has become the first airline in South Africa to launch a free AI-powered travel assistant. Named Lindi, the AI ...

Sabre Hospitality today announced the latest advancements in SynXis Concierge.AI that expand AI capabilities into SynXis Booking Engine. This integration offers instant, intelligent responses across ...

Currently in its Beta phase, Lindi can book flights for single passengers, change a name or seat on a booking, and provide ...

FlySafair has launched an AI chatbot that will allow customers to book tickets, change seats and get travel information.

The new agentic AI chatbot from FlySafair can be used to book flights, change seats and other important flying processes, all ...

Built on agentic AI, CXOP delivers intelligent, hyper-personalized experiences across the full customer journey ...