In Eastern Management Group’s recent surveys, respondents cited the vendor’s balance of reliability and innovation.

It was reported early last year that hackers had accessed former and current AT&T customer records and put the data up for sale on the dark ...

We’ve been making big strides in our journey delivering the value of AI to our people, technology vendors and customers.

Verizon plans layoffs of up to 15,000 workers as new CEO Dan Schulman implements an aggressive cost-cutting strategy to ...

(NEXSTAR) — If you’re looking to opt out of a $177 million settlement over data breaches that impacted millions of AT&T customers, you’ve only got a few days to make your decision. If you would rather ...

AT&T and Axonify, the frontline operations platform for customer--facing enterprises, won Gold in the Best Use of Performance ...

Dear Eric: This is in response to “Need Help”, who encountered trouble understanding customer service reps. I worked in a call center, international department until my retirement. Because every phone ...

Dallas-based AT&T Inc. added more mobile phone and home internet subscribers this summer than analysts expected, amid a heavy promotional push to keep competitive pressure on its two main rivals. The ...

GREENVILLE, N.C. (WITN) - A business that made headlines for flying a giant American flag is now drawing attention for another reason. Tuesday makes it day three since Alex Naoum, a Greenville ...

T-Mobile will soon pull the plug on a yearslong offer customers love. T-Mobile has quietly been planning major changes for its customers as it prepares to usher in new corporate leadership. Starting ...

Con Edison, MidAmerican Energy, Spire and Puget Sound Energy Rank Highest in Respective Regions Overall satisfaction among gas utility business customers averages 645 (on a 1,000-point scale), ...