Armen Kirakosian recalls the challenges of his early days as a call center agent nearly a decade ago: upset callers, endless menu navigation, and manually jotting down notes after every call.

Thanks to artificial intelligence, the 29-year-old from Athens, Greece, is no longer writing notes or clicking on countless menus. He often has full customer profiles in front of him when a person ...

Here’s what I watched. (And you can keep up with all of my daily dispatches from TIFF 2025 right here .) ...

Defining Automation vs Autonomous Operations So, you’re looking at ways to make your business run smoother, right?