The Rise Of The Agent Manager In The Modern Enterprise

It's likely we'll soon have the “hybrid workforce” running the modern enterprise, and the role of a human ...

Self-service fatigue hits travel: Why are we having a DIY backlash?

Self-service technology in travel takes a toll, says the Travel Troubleshooter, who offers advice on how to beat DIY fatigue.

Cisco Has 90,000 Employees. Each of Them Will Soon Have Their Own AI Agent.

Cisco recently revealed that it will give each of its 90,000 employees an AI agent. Every worker will have a personalized AI ...
The Manila Times

CLPS Incorporation Launches Enterprise AI Knowledge Assetization Project Athena to Enhance Business Efficiency, Service Quality, and Protect Core Intellectual Asset

CLPS Incorporation (the 'Company' or 'CLPS') (Nasdaq: CLPS) today announced the launch of Athena, its enterprise AI knowledge assetization project designed to enhance operational efficiency, improve ...

South Korean shops turn to robots, self-service to escape labour woes

Unstaffed coffee shops, ramen eateries and flower outlets are spreading across South Korea as owners turn to ​robots and self-service to overcome rising labour costs in a business model that relies on ...
CMSWire

Microsoft Launches Service Agent in 365 Copilot

The GA release unifies Dynamics 365 and Microsoft 365 workflows, giving service reps AI-driven access to case data and actions in one interface.