Genesys ®, a global cloud leader in AI-Powered Experience Orchestration, today unveiled the Genesys Orchestrators™ program — ...

The gift retailer has fallen behind with regards to customer expectations and technology changes, according to CEO Adolfo ...

At Xperience 2025 in Nashville, Genesys plays its orchestration anthem: more automation, more copilots, more growth.

The 12th DCX Confex & Awards 2025 - The 12th Digital Customer Experience Confex & Awards 2025 - Mumbai Chapter is set to take ...

For decades, companies around the world and in Georgia have aspired to be “customer-centric.” Yet, despite slick marketing ...

Wendy’s is focusing on operations, McDonald’s on loyalty and Taco Bell on digital ordering. How can each approach keep ...

With its first concepts since 2009, Corvette unveils an all-electric CX and CX.R Gran Turismo race car. They point to the brand's elevated direction.

DAMAC Properties claims that Unity is designed to not only incentivise sales but also strengthen brokers’ ability to market ...

Since its launch in March 2025, Genesys Cloud Virtual Supervisor has been adopted by more than 120 organizations to boost supervisor efficiency in evaluating agents, leveraging AI to automatically ...

Andrew De Zen has joined electriclime° for exclusive representation throughout MENA, APAC and ANZ. Known for his emotionally ...

Jeremiah Ramiscal, CX Specialist at Quilia, hired through the UNLV StepUp and StartUp program. Screenshot of Quilia’s legal client support resources portal for law firms and clients. Screenshot ...

The Corvette CX Concept and CX.R Vision Gran Turismo, as Chevrolet is quick to point out, are pure concepts and are not intended for production in any way.