The new agentic composition and work stream layer lets humans and AI agents co-manage content, integrations and full fleet ...

Acquisition strengthens the identity and activation layer of Zeta's intelligent AI infrastructure, helping enterprises activate customer intelligence and measure its impact across channels NEW ...

Treasure AI will charge by email engagement, and it just launched real-time web personalization to back the bet.

Personal agents already click through your checkout. Meta, Sierra and Genesys want brands to see who sent them and what they ...

HubSpot is eliminating about 7% of its workforce and replacing Hub-based product teams with teams that own customer results ...

A landmark consumer study uncovers what actually happens when automation meets real-world complexity — and why the window of ...

Nobody holds a Profit Day. Functions with real power stopped pitching their value long ago. This CX Day, CX leaders should ...

Most CX teams already own every platform they need. The missing piece is the architecture tying what customers say to what ...

Mike Potter has been appointed Chief Technology Officer, where he will lead platform architecture and engineering to power Qualtrics' next wave of AI innovation across Experience Management As ...

The WordPress alternative reaches stable release with a decentralized plugin registry and AI-native architecture.

Staying isn't the same as loyal. A week of delays and a broken seat change exposes what rising CX scores can hide.

You never met the customer you lost. But you approved the phone system, the staffing and the policy that drove them away.