AWS signals a competitive posture in the CCaaS market with new agentic AI capabilities for Amazon Connect ahead of AWS ...

San Diego, Dec. 04, 2025 (GLOBE NEWSWIRE) -- Tealium today announced its new integration capability with Amazon Connect, allowing global brands to power AI-driven, personalized customer experiences in ...

With this new collaboration, Zendesk continues its ongoing repositioning as a one-stop customer experience shop.

The big new at AWS re:Invent this week was Amazon Q. During his keynote to open the event Tuesday, November 28, Adam Selipsky, CEO, AWS unveiled Amazon Q, described as a new type of generative AI ...

NEW YORK, July 12, 2021 /PRNewswire/ — Centrical announces today the general availability of Centrical for Amazon Connect, a new application designed to orchestrate an AI-powered gamified experience ...

Did you know that Amazon has a customer relationship management system for sale? It does. It's called Amazon Connect. And it costs about $2.50 a day, according to one analysis. But before we get into ...

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SEATTLE--(BUSINESS WIRE)--Amazon Web Services, Inc. (AWS), an Amazon.com company (NASDAQ: AMZN), today announced Amazon Connect, a self-service, cloud-based contact center service that makes it easy ...