Wait times for calls to Social Security have been a problem. A change could make them better—or worse

KEY TAKEAWAYS The Social Security Administration has been working to improve caller wait times, even as the staff has been reduced.But SSA workers say they are already overworked, and changes coming ...
CNN

Social Security is making it harder for seniors to do routine tasks by phone in latest anti-fraud effort

Editor’s Note: After the publication of this article, the Social Security Administration submitted an amended filing to the Office of Management and Budget that states the additional verification ...
CNN

Social Security watchdog opens investigation into telephone wait times and customer service

The Social Security Administration’s acting inspector general has opened a review of the agency’s call center wait times and its ability to deliver services to Americans. The investigation was ...
Business Insider

Social Security is rerouting staff to man the phone lines — and hiding how long callers are waiting

The Social Security Administration is reassigning up to 1,000 field office employees to teleservice work. The staffing switch-up is meant to "meet the most pressing service demands." Publicly ...
Soy Aire on MSN

Transforming Social Security: How new systems impact beneficiaries

The Social Security Administration (SSA) is revolutionizing its operations with two new technological systems. These changes aim to modernize service delivery across over 1,200 local offices in the U.