The era of smart meters is here, and the electricity department is rapidly rolling them out to every household. The biggest ...

During my 30 years in the power industry, including as a state public service commissioner, five years as a FERC commissioner, president of NARUC, and chair of PG&E’s board, I’ve recognized the value ...

MEMPHIS, Tenn. — For some Memphis Light, Gas and Water customers, an old problem with broken smart meters is causing new headaches with delayed billing. Glenda Hicks, the founder of “21st Century ...

With over 10 years’ experience writing about consumer affairs, Sarah leads on energy content at Which?, helping customers navigate the market and exposing poor practice. If you haven't had a smart ...

(TNS) — New automatic water meters being installed across New Orleans could finally solve one of the city's most frustrating problems: unpredictable and unreliable Sewerage & Water Board bills. But ...

The methods being used to defeat the devices range from low-tech physical modifications to sophisticated electronic ...

BUFFALO, N.Y. (WKBW) — Throughout the summer 7 Problem Solvers has been going through your calls and emails about higher than usual NYSEG energy bills. Most of the NYSEG customers said their bills ...

BUFFALO, N.Y. (WKBW) — Last week 7 Problem Solvers looked into complaints from NYSEG customers about higher-than-normal bills. Many customers told me that their energy usage didn't change within the ...

NEW ORLEANS — Customers in New Orleans could see a 10 to 25 percent increase in their utility bills with the Sewerage and Water Board upgrading its water meters, according to Nola.com. S&WB said the ...