ServiceNow’s new bot-building technology is designed to alleviate that problem by providing a way to create an automated bot-driven process for routine requests.

New ServiceNow Workplace Service Delivery solutions include: Workplace Case Management enables Workplace service teams to manage their service interactions with employees without relying on ...

The ServiceNow model applies itself well to IT service management applications, such as incident management, problem management, facilities management, change management and service requests.