A year after DOGE, a new survey of government employees shows low job satisfaction and engagement.

At 12 years old, customer service and experience expert Shep Hyken started his first business as a birthday party magician. It was then that his parents first instilled in him the importance of ...

This survey form may be downloaded, modified, printed and distributed to patients. Download the HRSA English patient satisfaction survey (doc) and adapt it for use in your facility. Download the HRSA ...

Buy Now, Pay Later (BNPL) usage continues to surge, with 37% of U.S. consumers using it in the past 90 days—up five percentage points from a year ago.

The annual American Customer Satisfaction Index of the telecommunications industry in 2024 has found that consumer satisfaction with streaming services hit an all time high while satisfaction with pay ...

One of the worst parts about flying might just be, well, the fellow passengers. In fact, a 2023 Fast Company-Harris poll even found that 62% of airline customers are most dissatisfied with other ...

While many measurements of retirement readiness suggest that older Americans will fall short of maintaining their quality of life after completing their careers, the overwhelming majority of retirees ...

Automotive manufacturers scour their private polls just as fastidiously as politicians do theirs, but the big difference is that there is never a "judgement day" for the car makers because they keep ...

Arlington Transit (ART) bus service is riding a post-Covid bump up in customer satisfaction. A survey of 2,000 riders conducted on buses late last year found a 92% overall satisfaction rate, according ...

Joe Supan is a senior writer for CNET covering home technology, broadband, and moving. Prior to joining CNET, Joe led MyMove's moving coverage and reported on broadband policy, the digital divide, and ...