The old reach out and touch someone slogan from the phone company means, in the technical support business, to reach out and touch someone’s computer. Doing so in person takes expertise and patience.

SAN JOSE, Calif.--(BUSINESS WIRE)--RHUB Communications, Inc., the leading provider of web/video/audio conferencing and remote support appliance technologies, today announced the release of ...

JACKSON, Miss.--(BUSINESS WIRE)--Bomgar, the worldwide leader in secure, enterprise remote support solutions, today announced it has been awarded a Level 2 Federal Information Processing Standards ...

Originally called the NetworkStreaming SupportDesk, the company earlier this year rebranded its appliance as well as itself under the Bomgar name. Regardless of its moniker, the Bomgar Box is ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

It may not be apparent and obvious to most, that “Online Collaboration” has had major changes in the past few years. Whether this is in the form of web conferencing, webinars, remote access or remote ...

Remote desktop tools are the only practical access solution for deskbound workers who are only occasionally out of the office, but should you use a hosted service or an appliance? It will depend on ...

Samsung Electronics Co., Ltd is expanding it Home Appliances Remote Management (HRM) service globally, enhancing the remote diagnostic and troubleshooting experience for smart appliances users around ...

RHUB Communications is shipping an embedded Linux based fully featured Conference and Collaboration appliance. The appliance provides six applications in one unit. Featuring Web conferencing, Video ...

Boise State University has implemented a real-time remote support system to extend tech support to students and most device types, on and off campus. In the past, the university provided remote tech ...

Pity the remote office. Long on promises and short on technology support, workers at satellite sites often don't even have an IT person to beat up on when their Citrix sessions tank. Worse, they have ...