Customer reviews and ratings play a key role in the customer journey, with as many as 98% relying on them to inform their purchasing decisions. When you know that your products and services are of ...

Acquiring new customers has become increasingly challenging and expensive. Customer acquisition costs have risen substantially in the last five years, and they’re still climbing. Attention is scarce, ...

I was recently watching a Netflix documentary about Ashley Madison. In 2015, hackers tried to take down the dating app that encourages married people to have affairs. They eventually released details ...

ORLANDO, Fla. – Several Central Florida businesses were recently targeted by extortionists who threatened to damage the companies’ reputations with negative Google reviews unless the owners paid for ...

Online reviews can make or break a business. A stream of positive comments can boost visibility, attract new customers, and build trust. On the other hand, a single harsh or fake review can tarnish a ...

When launching and successfully operating a local business, your online reputation is one of the most influential assets you can build. A combination of delivering great consumer experiences and ...

LAS VEGAS — Early in his career as a physician associate in dermatology, Joe Cari, MPAS, PA-C, received a negative online review from a patient that really got under his skin. Joe Cari, MPAS, PA-C "It ...