Avaya is to release a new SIP-based architecture, called Aura, for its unified communications products. Aura, announced on Monday, is centred on the new Avaya Aura Session Manager, which the company ...

A basic guide to tracing complicated call flows on an Avaya Aura system. "If I had an hour to solve a problem, I'd spend 55 minutes thinking about the problem and 5 minutes thinking about solutions." ...

AI thrives on data but feeding it the right data is harder than it seems. As enterprises scale their AI initiatives, they face the challenge of managing diverse data pipelines, ensuring proximity to ...

Avaya has launched phones and software that it claims will make it easier to intelligently route calls in businesses and call centres. On Monday, the communications firm announced the release of ...

Avaya today announced an upgrade to its core Communications Manager software package, to release 5.0. The company's headline for the release is "End to End SIP," and indeed they appear to be ...