The Electrolux refrigerator Gayle Douglas bought doesn't work -- and it never has. How many times should the company attempt a repair before it replaces or refunds the appliance?

It’s a moment of quiet panic that every homeowner dreads. You open your refrigerator to grab a carton of milk and notice it feels… warm. You check the light; ...

Key Takeaways If your freezer isn't working right, check for worn gaskets, dirty coils, or an overly empty freezer.Humid ...

After receiving dozens of consumer complaints over the years, the Action News Troubleshooters took a closer look at Sears Home Repair, which claims to be the nation's leader in the service industry.