Our lives are judged by the cumulative results of the decisions we make. Decisions are choices. Choices have consequences. Too often the pros and cons of each choice are not weighed. Effective problem ...

Problem-solving is a key transferable skill, developing the use of strategic planning, logic, curiosity, an exploratory mindset and creativity across many disciplines. Problem-solving tasks can take ...

The workplace is littered with problems that need to be solved on a daily basis, bet it a customer complaint, a quality issue, budget cuts, or communication issues and team dynamics. With all of these ...

Have a problem to solve or a decision to make? If so, there are several tried-and-true methods to turn to. As customer experience professionals, the work you do to identify improvement opportunities ...

Albert Einstein reportedly said that if he had an hour to solve a problem, he’d spend 55 minutes thinking about the problem and five minutes thinking about solutions. But Einstein wasn’t trying to run ...

Faced with a tough decision that needs to be made quickly, most leaders’ command-and- control instincts kick in. They are often wrong. In a world changing at an extraordinary pace, expecting a leader ...

Although health insurance open season is still five months away, if you’re retiring and older than 65, or are already retired and turning 65 this year, it’s not too early to start thinking about one ...