Across the United States, a quiet shift is underway in the way local governments answer the phone. Non-emergency calls that once rang straight through to human dispatchers are increasingly being ...
DISPATCHERS ARE THE FIRST POINT OF CONTACT IN EMERGENCY SITUATIONS. THE WORK THEY DO ON THE OTHER END OF A CALL, WHEN YOU MAKE AN EMERGENCY PHONE CALL, CAN DICTATE HOW THAT SITUATION UNFOLDS. WDSU ...
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