Add Yahoo as a preferred source to see more of our stories on Google. Chick-fil-A leads QSR chains in drive-thru satisfaction, with a score of 98% despite having wait times that exceed seven minutes — ...

Vox AI, the conversational voice AI platform purpose-built for drive-thru and operations automations in quick service restaurants (QSRs), today announced the launch of Vox AI Pay as part of a new ...

Staffers aren't just messing with you when they ask you to pull forward in a drive-thru. There are some very valid reasons as ...

Almost 25 years ago, a McDonald’s in Cheyenne, Wyoming, served more than 400 cars in a single hour, thanks to a singular ...

Fast food is changing fast. Upgraded loyalty programs, AI integration, and trendy menu items are redefining the drive-thru experience — but at its core, speed and accuracy still reign supreme.

The 2025 QSR Drive-Thru Report showed yet another lane in the race to value that’s dominated the sector. It’s become clear consumers are defining “value” through multiple viewpoints. How are operators ...