Service Cloud Voice, the company said, unifies phone, digital channels, and CRM data in real-time, and in one centralised console.

Salesforce continues its Lightning Experience campaign -- its updated and enhanced CRM experience -- with today’s release of its next generation Service Cloud.

Talkdesk for Service Cloud Voice provides a flexible, scalable, and cost effective solution that helps businesses achieve both.” About Salesforce AppExchange ...

At its annual Dreamforce conference in San Francisco, Salesforce announced several new products and services, including Einstein Voice Assistant.

Retail giant Gap has created a Salesforce centre of excellence and is implementing Service Cloud to enable better customer care.

Salesforce wants to get everyone talking. New voice capabilities are at the center of announcements to open its annual Dreamforce conference today. Most notable is the integration of telephony ...

First announced at Dreamforce 2019, Service Cloud Voice aims to unify phone, digital channels, and CRM data in real-time, and through one centralized console. Service Cloud Voice also offers ...

With a native integration into Service Cloud, agents using Order Management have all the information at their fingertips to respond to questions and make changes to existing orders directly from the ...

The result is a Service Cloud console that is unique to John Lewis, with case details on the right and the ‘customer promise’ timeline on the left, complete with thumbs up or thumbs down icons ...

Gif: Salesforce The field service industry has been talking for years about using IoT data from the field to deliver more proactive service and automate the customer service and repair process.