Discover how marketers are moving beyond traditional surveys to harness voice and text interactions for genuine voice of the customer analysis and insight. In today's digital landscape, understanding ...

Customer experience professionals at American Express have shifted its Voice of the Customer model to one based on sentiment. Customers want easy, omnichannel options that are often digital-first and ...

"How do you get honest product feedback? You stop asking for surveys," said Voicebox CEO Karan Gupta. "When Numeros Motors launched n-First, they didn't want sanitized data you get from a 1-to-10 ...

An organization may hear many voices (Customer, Business, Employee, and Process). It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The business landscape is shaped and reshaped by the perceptions, stories, and needs of customers. Every interaction, whether ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that Travelodge, the UK’s largest independent hotel brand, has implemented ...

PLEASANTON, Calif.--(BUSINESS WIRE)--Medallia, Inc., the global leader in customer and employee experience, today announced that it has been named a Leader for the fourth consecutive publication in ...

AUSTIN, Texas, May 1, 2025 – A new survey from AI voice solutions company Vida shows that small and mid-sized businesses that are early adopters of AI-powered voice agents are seeing increased revenue ...

Customer experience is the No.1 priority of businesses today. And it's no wonder: Companies that invest in their customer experience program outperform those that don't by nearly 80%, according to a ...

The latest release of the National Customer Rage Survey found that 77 % of U.S. consumers reported experiencing a product or ...