Learn how to create a seamless experience and leave a lasting impression on your customers. While there is a movement to self-service and digital support through chat, companies need the third leg of ...

eBay has begun testing a new instant-messaging-based customer support feature. The feature, which eBay will test for the next eight weeks, enables people to chat with customer service representatives ...

Bon Adamson is a writer with a passion for technology and help desk experience, with a particular interest in Apple's product ecosystem. Bon has been writing for the majority of his life. He is ...

Readymode®, a leading outbound customer engagement platform for sales teams and contact centers, is proud to announce the integration of Agentforce, an innovative Salesforce product. Agentforce is an ...

We all know that customer service is a core space where companies can improve to maintain an edge against their competitors. An article from Zendesk highlights "51 customer service statistics you need ...

As technology advances, business owners are able to tap into a wealth of resources. One such development that has been increasing in popularity as of late is the rise of the chatbot. A chatbot is a ...

Customers expect to be able to use chat when they reach out for help. Here’s how to get it right This vendor-written tech primer has been edited by Network World to eliminate product promotion, but ...

Of all the fields in the chatbot-crazed world, customer service is one of the prime targets for automation. virtual customer agents (customer service-focused bots, or VCAs) are intelligent systems ...

eSpeaks host Corey Noles sits down with Qualcomm's Craig Tellalian to explore a workplace computing transformation: the rise of AI-ready PCs. Matt Hillary, VP of Security and CISO at Drata, details ...

Apple is working on a way to bring businesses to the iMessage platform, in order to answer customer questions, offer customer service and even perform transactions. Though not announced at WWDC, a new ...