Airline customer service improved in 2020, rising to its highest level since 1994. That's right, air travel got better while the world fell apart, at least according to the latest numbers from the ...

SHANGHAI: 5 Nov. 2020 — Although dealers in China now utilize digital tools in multiple processes of after-sales services, digital service capabilities throughout the entire after-sales process are ...

Most every organization has been thrust into the future of work. What will determine failure or success in this brave new world? Read now Teams Navigate New Standards of Engagement - As customer ...

Against a backdrop of sagging new-vehicle sales, temporary closures and other operational and financial challenges posed by the COVID-19 pandemic, dealerships in Canada are improving service ...