The deployment of rep enablement technologies from automation to artificial intelligence (AI) can boost the efficiency of customer service representatives (CSRs) and help save money while improving ...

Now Hiring!! Stages Cycling and our sister companies are growing!! We have multiple openings and are looking for great people to join our team who are committed to living out our core values – Agile, ...

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STAMFORD, Conn.--(BUSINESS WIRE)--Service organizations that make their frontline reps a top priority can improve both productivity and customer loyalty, according to new research from CEB, now ...

If you’ve been trying to file for unemployment benefits, claim an airline refund or hunt down a lost package, chances are you’ve called a customer-service line once, twice — maybe 15 times. You’ve ...

A compassionate customer experience can stay with you forever—just like these real-life examples shared by our employees. We’ve all missed important moments during the pandemic. For me, it was the ...

Under Armour is facing allegations that timekeeping policies at its call center left employees unpaid for work performed ...

The angst is reflected in the number of customer service complaints that have been filed in the past several weeks. Customer service complaints have increased. Coronavirus has left customers desperate ...

DEAR ERIC: I often need help with tech support. When I call I sometimes get a representative with a strong accent that I can’t understand. What is a polite way to address this? I sometimes just thank ...