In today’s business environment, the importance of customer experience and personal relationships cannot be overstated.

Marketers today live in a world changing at a head-spinning pace, forced to balance a multitude of priorities in an 'Agentic ...

The first step in improving customer experience is understanding what your customers truly want. This means going beyond ...

It is the voice of the customer (VOC) that is the driving voice. Additionally, it is what should be important to the ...

The latest multimodal models operate fluidly across text, images, and speech and will enable the next wave of breakthroughs ...

Cisco Systems has joined forces with French AI startup Mistral AI for the creation of an AI agent that the two companies say ...

The airlines’s transformation plan promised to modernize its customer experience to boost profits. Efforts are already paying ...

Customer satisfaction in the U.S. declines 0.8% to 77.3 in Q4 2024, according to the American Customer Satisfaction Index.