When you look at what separates the leaders who thrive from those who merely survive, one thing stands out above anything ...

To be fair, our obsession with frictionless experiences stems from a legitimate fear: In a world of infinite choice, a single ...

Oracle's Rob Pinkerton discusses how to harness AI agents to avoid blind spots in data and processes, build a cohesive ...

Unlock the power of local search to attract more customers. Elevate your marketing strategy with effective local search ...

One task, many teams. A single customer journey often spans multiple departments, exposing weak links across channels. Friction by design. Some customer struggles are intentional and necessary, but ...

I’m going to get grief for this, but many (if not most) customer experience specialists are really just website designers. There’s nothing wrong with being a website designer. But designing a website ...

New training offerings and SMS feedback capabilities mark the company’s biggest modernization push in a decade, launching ...

WASHINGTON, Nov. 19, 2025 (GLOBE NEWSWIRE) -- ibex (NASDAQ: IBEX), a leading global provider of business process outsourcing (BPO) and ...

Paul Brown explains how a coordinated team effort from the showroom to F&I creates a seamless, customer-focused experience.

ASAPP, the leading provider of AI-powered contact center software, today introduced the Customer Experience Platform (CXP), the enterprise platform for building and scaling the Agentic Enterprise.

A recent survey found that 90% of businesses have made customer experience (CX) their primary focus. While that statistic ...

Built on Zoho CRM, SKYLine reflects the prowess of Indian technological innovation at its best which is, 'Made in India, for ...