Every company deploying an AI voice agent has made the same bet, whether they realize it or not. They’ve let the model design their customer conversation. The goals are clear: collect the caller’s ...

Forbes contributors publish independent expert analyses and insights. Victor Dey is an analyst and writer covering AI and emerging tech. Since the first wave of conversational AI chatbots, AI safety ...

But could it also work on a sub-national level — in a city or state — and try to make a dent, however small, in the local news crisis? That’s the idea behind The Conversation Local, an initiative that ...