In mid-April 2026, Twilio announced a new Flex SDK that embeds contact center capabilities directly into existing applications, alongside enhanced insights, sub-account support, and a User + Usage ...

Twilio (NYSE: TWLO), the customer engagement platform that drives real-time, personalized experiences for today’s leading brands, today announced a new Flex SDK for businesses to integrate contact ...

Now every app can have a contact centre thanks to Twilio so your problems can finally follow you around the internet.

Twilio Flex is now embeddable. A new SDK, Salesforce Voice GA, and consumption-based pricing target AI-scale contact center deployments.