Big Data and Analytics Cloud AWS Boosts AI for Connect Contact Center Product Amazon Connect initially disrupted with a pay-per-use price model but is now flexing its artificial intelligence muscles.

How are you using Artificial Intelligence (AI) to accelerate delivery while reducing costs?” More than ever, government ...

Amazon Connect includes an integration with Amazon Lex, a tool for creating AI assistants. Companies can now enhance those assistants using another AWS machine learning service called Amazon Q.

Amazon Connect is another example of how AWS is moving up the cloud food chain after gaining a dominant position in infrastructure as a service.

AWS recently introduced Console-to-Code, offering a new capability to transform actions executed in the console into reusable code for AWS CDK and CloudFormation. This generative AI feature is ...

Amazon introduced multiple new features today to its Contact Center product, designed to help improve customer service agent performance.