DENVER, Nov. 5, 2019 /PRNewswire/ -- TTEC Holdings, Inc. (NASDAQ: TTEC) and Cisco Systems, Inc. (NASDAQ: CSCO) today announced a strategic partnership wherein TTEC Digital will become the first ...

HCLTech. a leading global technology company, today announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.The solution features Al ...

Webex AI Agent and Cisco AI Assistant for Webex Contact Center deployments help organizations drive faster resolutions, higher productivity and improved service quality globally. Expanded integrations ...

VANCOUVER, British Columbia--(BUSINESS WIRE)--Comm100, a global provider of omnichannel customer engagement solutions that connect brands with their customers, today announced an integration with ...

Company execs, as well as a mutual customer, share details on how Cisco Customer Care and Salesforce Service Cloud can or could work together. On Sept. 22, Cisco and Salesforce announced a strategic ...

Cisco recently announced how its three most recent acquisitions will add value to its Cisco Contact Center help desk solution that's currently used by more than three million agents in over 30,000 ...

As I described in a February post, an important decision Cisco Collaboration faced in 2019 was whether to build or buy on cloud contact center. As is often true in business, the ultimate decision ...

eWeek content and product recommendations are editorially independent. We may make money when you click on links to our partners. Learn More With slot machines, getting three cherries typically pays ...

MINNEAPOLIS--(BUSINESS WIRE)--Calabrio, a leading provider of customer engagement and analytics software, today announced that Calabrio ONE Cloud is now available directly through the Cisco ...

Cisco has unveiled a series of updates to its contact center offerings to personalize customer care for its business customers. Cisco on Monday dropped version 12 for its two premise-based contact ...

Cisco is buying CloudCherry, a company focused on customer experience management. Cisco Systems has been on a mission this year to refocus its contact center business. Under Amy Chang, Cisco's senior ...

HCL Technologies (HCL Tech) announced the launch of an enhanced version of its Fluid Contact Center solution in collaboration with Cisco.