Customer experience (CX) programs that have been running for several years are often in a Catch-22: the program has lost buy-in because it is not perceived to produce actionable insights; however ...

Eighty-nine percent of customers say they would become loyal, repeat customers after experiencing a positive client experience (CX). Yet, many business leaders still ask, “Is developing a CX program ...

Mitel CX is an all-in-one AI-assisted customer experience management platform that extends customer engagement capabilities to all employees throughout an organization, from the frontlines to the ...

Uncover expert strategies to make your CX program a beacon of enhanced customer satisfaction.

In our advanced technological world, CX program owners shouldn’t accept that they can’t act on customer feedback data. So, why then, are CX and VoC practitioners declaring victory while ...

In this age of rapidly-changing customer expectations and a crowded market of competing companies, every business leader should prioritize customer experience (CX) as a key performance indicator.

Not only can developing a CX program be simpler than you may have thought, but now is a prime time to do so.

We chat with Mazda CX-30 program manager Naohito Saga about the new small crossover's importance to Mazda's SUV lineup. Read the interview here!

Facelifted in 2021 for 2022, the CX-5 was last updated for 2023 with a new exterior color. That shows how little is left to update on the CX-5, and program manager Mitsuru Wakiie knows it all too ...

Mitel, a global leader in business communications, today announced that Mitel CX has been selected as “Overall Customer Support Solution of the Year” in the 6 th annual RemoteTech Breakthrough ...