Many have predicted that as AI improves, it will commoditize technical skills and knowledge, but accentuate the things that make us human—things like our empathy and connection with other human beings ...

Forbes contributors publish independent expert analyses and insights. Global thought leader on leadership development and the future of work This week’s headlines—Amazon planning to cut up to 30,000 ...

In the business world, there can be a tendency to focus on hard skills — such as running formulas in spreadsheets, conducting data analysis, putting together digital ads and so forth. Hard skills are ...

Worried about AI taking over your job? You're not alone. Recent studies show AI affects white-collar jobs more than ...

While technical skills remain popular for people looking to improve their career prospects, their ability to communicate and relate with others is also important, and maybe even a growing area of need ...

Balancing AI and humanity. The future of customer experience lies in blending AI’s efficiency with human insights to create authentic, emotionally engaging interactions. Emotional intelligence in CX.

From robotics on factory assembly lines to ChatGPT, artificial intelligence is as prevalent in major industries as it is on our smartphones. From some perspectives, that expansion is revolutionary; ...

The top fastest growing skill in the U.S. may not be a surprise; AI literacy took that spot, according to a LinkedIn report released March 19. Notably, that skill set is considered separate from AI ...

As AI automates everything from diagnosing diseases to decoding data, the future of work is evolving at lightning speed. But amid the tech-fueled transformation, a new workplace truth is emerging: ...

AI helps with structure and information, but cannot replace human connection. Great coaching requires empathy, accountability and emotional insight AI lacks today. Human coaches listen deeply, ask ...