Great leadership is not always about providing inspiration, effectively sharing ideas, or making important decisions – how you listen to the people around you also plays an important role. At the very ...

How to make other people feel heard and understood. When was the last time you practiced your active listening skills? HBR contributing editor Amy Gallo says it is a skill you need to practice. In ...

We have all been in a situation where you’re having a conversation with someone and can’t quite remember everything that person said. Don’t let that be the case when it comes to business transactions; ...