The Permanent Citizens Advisory Committee to the MTA found riders are generally positive about the new system but nearly 75% ...

Around 74% of OMNY users said they had issues with the system in a new survey published by the Permanent Citizens Advisory ...

New Yorkers are pros at adapting—pizza on the go, walking faster than most people jog—but the city’s transition to OMNY, the ...

Many New York City public transit users experience problems with OMNY as the MTA continues to phase out MetroCards in favor ...

The MTA hasn't yet released the results of its spring customer survey, but gave CBS News New York an early look. The agency ...

OMNY payments can be made electronically with a mobile phone or watch, or with a cash or pre-purchased physical card. The ...

Some NYC subway riders allege the MTA's OMNY​ system is charging for rides they didn't take, but the agency is pushing back on those claims.

A survey of transit riders found that a majority have had issues with New York’s new tap-and-go system, months before its ...

The tap-and-go payment method is replacing the MetroCard. Straphangers cite some glitches, and a watchdog says the design ...

Of respondents, 47% used a physical OMNY card at least some of the time, and 58% used a digital wallet/phone, the study found ...